RetailNational retail
Contextual AI sales support
Duration: 8 weeksSales agent
The challenge
The sales team spent hours answering repetitive questions about stock, shipping, and return policies.
No unified channel: WhatsApp, email, and web generated inconsistent responses.
The CRM had valuable data but it wasn't accessible in real time for customer support.
What we built
- Conversational agent trained on catalog, policies, and brand voice.
- Bidirectional CRM integration for interaction traceability.
- Monitoring dashboard with resolution metrics and human escalation.
“The agent understands our catalog better than some junior salespeople. And it scales without hiring.”